RIGHT OF WITHDRAWAL
From the receipt of your order, you have a legal period of 14 clear days* to withdraw, without having to justify reasons or pay penalties, except for the return costs which remain your responsibility.
You can fill in the withdrawal form downloadable below and send it to our sales department.
From your withdrawal, you then have a period of 14 days* to return the product(s) that you wish to be refunded, accompanied by this form.
When the 14-day period expires on a Saturday, Sunday, or a public holiday, it is extended to the following working day.
• This return policy applies only to our products purchased remotely.
• Products must be returned unopened, in their original packaging, and in perfect resale condition.
• Return shipping costs are the responsibility of the customer.
• If the amount of your original order allowed you to obtain a benefit, the refund of returned products will be possible subject to the return of the benefits.
• If the total amount of the returned items brings the amount of the initial order below the threshold that gave access to free shipping, the shipping costs will be deducted from the amount of your refund.
In accordance with our General Terms and Conditions of Sale, in case of anomalies on the package or product(s), you can return them within a period of 14 clear days, from the receipt of the order, accompanied by this form, in order to obtain a free exchange.